A better front door for transport requests.
Give contracted facilities a secure place to request patient transport, attach the right documents, keep details current, and follow status - while dispatch receives a cleaner, connected request.
Facility
Authorized coordinator
RequestHub
Trip details + documents
Dispatch
Review + accept
Transport
Current status
Request transport without losing the details in transit.
RequestHub gives partner facilities a purpose-built workflow for requesting ambulance and mobility transport directly from their EMS agency. It is not a patient portal and it is not a generic contact form.
Guided transport requests
Walk facility coordinators through pickup, destination, scheduled time, approved transport type, patient basics, and operational notes in a focused request flow routed to their EMS partner.
Supporting documents up front
Attach insurance cards, photo identification, PCS and ABN drafts, discharge paperwork, and medication lists so the agency has the supporting record before pickup.
Current request status
Give authorized facility users one place to follow pending, accepted, dispatched, completed, canceled, and declined requests without calling dispatch for every update.
Updates and cancellation control
Allow request details and documents to stay current while the request is still actionable, with cancellation available before dispatch and the history preserved.
Standing-order renewal
Give facility coordinators a focused confirmation path for recurring transport renewals instead of rebuilding the same scheduled relationship from scratch.
A portal for facilities, not patients
RequestHub is built for hospital case managers, skilled-nursing discharge planners, physician offices, and other contracted sending facilities requesting transport for a patient.
Turn a facility relationship into an operational workflow.
Manage each contracted facility, its people, access, agreement, approved transport types, and billing relationship - then move accepted work into CAD with the requester context still attached.
Contracted-facility directory
Maintain hospitals, nursing facilities, physician offices, contacts, contract dates, reference details, and notes in one agency-owned relationship record.
Invites and delegated access
Invite the first facility manager through a secure setup flow, let managers administer their staff, and retain agency control over access, MFA resets, and suspension.
Dispatch acceptance
Review the facility request, accept or decline it, and carry an accepted request into the agency's CAD workflow without re-keying the trip.
Contract-aware requests
Offer only approved transport types, flag expiring or expired agreements for review, and connect facility-contract payer context to the downstream revenue cycle.
Contacts and contract documents
Keep operational contacts and contract PDFs beside the portal relationship, with protected document handling and a clear record for agency teams.
CAD facility connection
Link a RequestHub organization to its CAD facility record when appropriate so accepted requests can carry known origin context into dispatch.
Purpose-built access
A separate portal with a deliberate security boundary.
RequestHub is isolated from the internal operations console so facility users receive the access they need without inheriting an EMS agency user's view of the system.
Organization-scoped access
Each facility enters through its own organization context, with active, suspended, and archived organization states.
MFA and protected sessions
Authenticator-app MFA, rate limiting, secure session handling, and account recovery controls protect facility access.
Optional IP allowlisting
Facilities can restrict access to approved network ranges and review recent rejected access attempts.
Controlled documents
Request documents use typed uploads and the platform's secure document handling rather than ordinary email attachments.
RequestHub is designed for HIPAA compliance. Access controls, secure documents, organization boundaries, and request history support the agency's broader privacy and security program.
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